Terms of Service

Last Updated: November 2, 2026

Welcome to The National. These Terms of Service ("Terms") govern your use of our website, our online reservation systems, and any related services. By accessing our website or utilizing our Services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website or Services.

1. Privacy Policy Integration Your use of our Services is also governed by our Privacy Policy which outlines how we collect, use, and protect your personal information, including contact details and payment data. By using this website, you consent to the practices described in our Privacy Policy.

2. Dining Reservations & Policies We utilize third-party platforms (such as Resy) to facilitate dining reservations.

  • Hold Policy: Reservations are held for 15 minutes past the scheduled reservation time. If your party is running late, please contact us at (970) 239-6151.

  • Cancellations: We ask that you provide advance notice if you need to cancel or modify your reservation.

3. Menu Liability & Food Allergies While we strive to keep all online menus, pricing, and event details accurate and up to date, information is subject to change without notice.

  • Allergens: The National operates a commercial kitchen where cross-contamination may occur. While we make every effort to accommodate dietary restrictions and severe food allergies, we cannot guarantee a completely allergen-free environment. Guests with severe allergies must communicate their restrictions to staff upon arrival. The National is not liable for adverse reactions to food consumed or items one may come into contact with while dining.

4. Payments, Deposits & Gift Cards

  • Private Events: All private event bookings and large party accommodations are subject to availability and require a signed event agreement. Deposits paid for private events are non-refundable unless explicitly stated otherwise in your specific event contract.

  • Gift Cards: Gift cards purchased through our website or on-premises are non-refundable and cannot be redeemed for cash, except as required by Colorado law.

  • Merchandise & Custom Orders: Sales of merchandise and custom culinary orders (e.g., custom cakes) are final. Specific refund or exchange requests must be directed to management and will be handled on a case-by-case basis.

5. Website Accessibility (ADA) The National is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and aim to apply relevant accessibility standards (WCAG). If you experience any difficulty accessing our website or booking a reservation, please call us at (970) 239-6151 or email info@nationaltelluride.com for assistance.

6. Intellectual Property All content on this website—including menus, photographs, logos, text, graphics, and culinary concepts—is the exclusive property of The National or its content creators. You may not reproduce, distribute, modify, or use our intellectual property for commercial purposes without our express written consent.

7. Third-Party Services Our website contains links to third-party services, including Resy (reservations) and Toast (point-of-sale). These third-party sites operate under their own Terms of Service and Privacy Policies. The National is not responsible for the functionality, security, or data practices of these external platforms.

8. User Conduct By using our website, you agree not to:

  • Use the site for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems, reservation platforms, or customer data.

  • Submit false or misleading information when making reservations, purchasing gift cards, or submitting event inquiries.

9. Limitation of Liability To the fullest extent permitted by law, The National, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website, reliance on website information, or your experiences related to third-party booking and ordering platforms.

10. Dispute Resolution & Mandatory Arbitration Please read this section carefully, as it affects your legal rights.

  • Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

  • Class Action Waiver: You and The National agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11. Governing Law These Terms are governed by and construed in accordance with the laws of the State of Colorado, without giving effect to any principles of conflicts of law.

12. Changes to These Terms We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after modifications indicates your acceptance of the new Terms.

13. Contact Us If you have any questions regarding these Terms or need assistance, please contact us:

The National

100 E Colorado Ave, Suite B Telluride, CO 81435

Phone: (970) 239-6151

Email: info@nationaltelluride.com